Shipping Policy

Tax Advisory Courses (courses.taxadvisory.in) Effective Date: 01-April-2025 Last Updated: 23-March-2026

1. Nature of Products Sold

Tax Advisory Courses (courses.taxadvisory.in) is a purely digital education platform. We sell online video-based courses in taxation, GST, Income Tax, TDS, Accounting, and related subjects.

All products sold on this platform are digital goods — specifically, licenses to access online course content. We do not sell, manufacture, or ship any physical products. No tangible goods are dispatched through courier, post, or any physical delivery service.

2. How Course Access is Delivered

Upon successful payment, course access is delivered digitally through the following methods:

Method 1 — Email Delivery A course access confirmation email is sent to your registered email address within 2–5 minutes of successful payment. This email contains:

• Confirmation of your enrollment
• Direct link to access your course on courses.taxadvisory.in
• Your login credentials (if you are a new user registering for the first time)
• GST invoice for your purchase

Method 2 — Phone / Mobile Number Login If you registered using your mobile number, you can log in directly to courses.taxadvisory.in using OTP-based authentication. Your enrolled course will appear in your dashboard immediately after payment confirmation.

Method 3 — Dashboard Access Once logged in to your account on courses.taxadvisory.in, all purchased courses are accessible under “My Courses” in your student dashboard — available 24 hours a day, 7 days a week, from any device.

3. Delivery Timeline

Delivery Type	Timeline
Course access via student dashboard	Immediate — within 2–5 minutes of successful payment
Email confirmation with access link	Within 2–5 minutes of successful payment
GST invoice on email	Within 2–5 minutes of successful payment
Course Completion Certificate (digital)	Upon 100% course completion
Downloadable notes and Excel files	Available immediately within course modules

There are no delays, no shipping charges, and no waiting periods associated with any purchase on this platform.

4. What Happens If You Don’t Receive Access

If you have successfully completed payment but have not received your course access email within 30 minutes, please follow these steps:

Step 1 — Check Spam/Junk Folder Confirmation emails sometimes land in spam. Search for emails from info@taxadvisory.in in your spam or promotions folder.

Step 2 — Verify Your Registered Email/Phone Ensure the email address or phone number you registered with is correct. Login to courses.taxadvisory.in and check your dashboard directly.

Step 3 — Contact Our Support Team If access is still not available, contact us immediately:

• Email: info@taxadvisory.in
• Phone: +91-8077-361-475
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Mention the following in your support request:

• Your full name
• Registered email address or phone number
• Payment transaction ID or reference number
• Screenshot of payment confirmation (if available)

Our team will manually activate your course access within 24 hours of receiving your request. If we are unable to provide access due to a technical issue on our end, a full refund will be processed as per our Refund and Cancellation Policy.

5. No Physical Shipping — No Courier Charges

Since all our products are digital, the following do not apply to any purchase on courses.taxadvisory.in:

• No physical packaging or dispatch
• No courier or postal delivery
• No shipping charges of any kind
• No cash on delivery (COD) option
• No delivery address required at checkout
• No import duties or customs charges

The only address-related information collected during purchase is your billing address, which is used solely for GST invoice generation purposes.

6. Geographic Availability

Our digital courses are accessible from anywhere in India and internationally, as long as you have a stable internet connection. There are no geographic restrictions on delivery.

Students accessing courses from outside India (such as NRIs or overseas Indians) can enroll and access course content without any additional delivery charges.

7. Replacement / Re-delivery Policy

Since course access is digital and immediately available in your student dashboard, the concept of “replacement delivery” does not apply. However, in the following situations, we will take corrective action at no additional cost:

• Incorrect course delivered: If due to a system error you receive access to a different course than what you purchased, we will immediately activate the correct course and credit or refund any price difference.
• Content not loading or inaccessible: If specific videos or downloadable files are not accessible due to a technical issue on our platform, our team will resolve it within 48 hours of your complaint.
• Account deactivated by error: If your account access is incorrectly deactivated, we will restore it within 24 hours upon verification.

8. Certificate Delivery

The Tax Advisory Course Completion Certificate is issued digitally:

• It is generated automatically upon completion of 100% of the course modules
• It is available for download directly from your student dashboard
• It is also sent to your registered email address
• The certificate is delivered in PDF format, suitable for printing, sharing on LinkedIn, or attaching to a resume

Physical certificates are not issued. If you require a printed version, you may download the PDF and print it yourself.

9. Contact Us

For any questions related to course delivery, access issues, or email confirmation:

Tax Advisory 32/33 Excellent Building, Friends Enclave, Shahberi, Greater Noida, Gautam Buddh Nagar — 201009, Uttar Pradesh, India Email: info@taxadvisory.in Phone: +91-8077-361-475 Website: courses.taxadvisory.in Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

✅ Why This Policy Satisfies Razorpay

Razorpay’s review team checks Shipping Policy for these specific things — here’s how this page addresses each one:

Razorpay Checks	How This Policy Covers It
Is it a physical or digital product?	Section 1 — clearly states digital only
How is the product delivered?	Section 2 — email + phone + dashboard explained
How long does delivery take?	Section 3 — timeline table, 2–5 minutes
What if customer doesn’t receive it?	Section 4 — step-by-step resolution process
Are there shipping charges?	Section 5 — explicitly states zero shipping charges
Is it available pan-India?	Section 6 — India + international access confirmed
Contact details for delivery issues	Section 9 — complete contact info